Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unworn, unused, and in the same condition that you received it. It must also be in the original packaging with all tags, boxes, cases, and dust bags attached or included.

Several types of goods are exempt from being returned. Perishable goods such as food and other gourmet consumables cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Opened or used beauty, skincare, cosmetic, and fragrance products
• Pierced earrings and body jewelry, for hygiene reasons
• Gourmet food and consumable items
• Custom, personalized, monogrammed, or engraved items
• Items that have been resized, altered, or fitted with prescription lenses

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

• Apparel that has been worn, washed, or has the tags removed
• Beauty or personal care products that have been opened or swatched
• Drinkware, home goods, or outdoor gear that shows signs of use
• Eyewear returned without its case or cleaning cloth, or with scratched lenses
• Handbags, jewelry, or watches returned without the original box, dust bag, warranty card, or certificate of authenticity
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Refunds / Exchanges

Refunds are only accepted for 10 days and only for online purchases. In-store purchases are exchange only and must be unworn with original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at info@lukalifestyle.com

Sale items

Only regular priced items may be refunded online only, unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lukalifestyle.com and send your item to: Luka Life + Style, 4915 N 10th St, McAllen TX 78504, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, you should mail your product to: Luka Life + Style, 4915 N 10th St, McAllen TX 78504, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.